Legal

Privacy Policy

How Questrel collects, uses, and protects your information when you visit our website or work with us.

1. Who We Are

Questrel LLC (“Questrel,” “we,” “us,” or “our”) is an IT and AI consulting company that also provides project management training and serious games such as Project Manager Escape Room™. This Privacy Policy explains how we handle personal information in connection with our website and services.

2. Information We Collect

We may collect the following types of information:

  • Contact details: such as your name, email address, phone number, and company when you submit a form or contact us.
  • Business information: about your organization, projects, and training needs that you choose to share with us.
  • Usage data: such as pages viewed, links clicked, and basic technical information (browser type, device type, IP address) collected through cookies or similar technologies.
  • Training and game usage data: when you participate in workshops or use Project Manager Escape Room™, we may collect information about usage, progress, and feedback.

3. How We Use Your Information

We use the information we collect in order to:

  • Respond to your inquiries and provide customer support.
  • Deliver, maintain, and improve our consulting, training, and game-based services.
  • Communicate with you about updates, events, or offerings that may be relevant to you, where permitted by law.
  • Analyze how our website and services are used to improve user experience and performance.
  • Meet legal, regulatory, or contractual obligations.

4. Legal Bases (Where Applicable)

Where data protection laws require a legal basis for processing, we may rely on:

  • Performance of a contract: when we provide services that you have requested.
  • Legitimate interests: such as improving our services and communicating with you as a business contact.
  • Consent: where required, for certain marketing communications or optional cookies.

5. How We Share Information

We do not sell your personal information. We may share information with:

  • Service providers: such as hosting providers, email tools, or analytics platforms that support our operations.
  • Business partners or subcontractors: involved in delivering services you have requested.
  • Authorities or other parties: when required to comply with law, enforce our agreements, or protect our rights or the rights of others.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements. Retention periods may vary depending on the nature of the information and the context in which it was collected.

7. Your Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, such as the right to:

  • Access or receive a copy of the information we hold about you.
  • Request corrections if your information is inaccurate or incomplete.
  • Request deletion of your information, subject to legal or contractual restrictions.
  • Object to or restrict certain types of processing.
  • Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details in the “How to Contact Us” section.

8. Security

We use reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. International Transfers

If we transfer personal information across borders, we will do so in accordance with applicable data protection laws and will take appropriate steps to protect your information in the destination country.

10. Third-Party Links

Our website and materials may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.

11. Children’s Privacy

Our primary consulting and training services are intended for business clients and adult professionals. We do not knowingly collect personal information directly from children under 16 without appropriate consent. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will revise the “Last updated” date below. Continued use of our website or services after an update constitutes acceptance of the revised policy.

13. How to Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

Email: info@questrell.com

Last updated: December 2025